Terms of Service

Effective date: June 19, 2026 · Operated by Dion Health Management Company LLC

These Terms of Service (“Terms”) govern access to and use of the MedFlow RCMrevenue cycle management platform and related services (the “Service”) provided by Dion Health Management Company LLC(“Company,” “we,” “us,” or “our”). By accessing or using the Service, you (“Customer,” “you”) agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.

1. The Service

The Service provides software for healthcare revenue cycle management, including insurance eligibility verification, claim preparation and submission, remittance reconciliation, and reporting. The Service integrates with third-party practice management and clearinghouse systems at your direction and using credentials you provide.

2. Eligibility & Accounts

The Service is intended for use by healthcare providers, their authorized workforce, and business associates. You are responsible for maintaining the confidentiality of account credentials and for all activity under your accounts. You must promptly notify us of any unauthorized use.

3. Customer Responsibilities & Acceptable Use

• You will use the Service only for lawful purposes and in compliance with all applicable laws, including HIPAA and state privacy laws.
• You are responsible for the accuracy of data you submit and for obtaining any patient authorizations required for your use of the Service.
• You will not attempt to reverse engineer, disrupt, or gain unauthorized access to the Service or its underlying systems.
• You will not upload malicious code or use the Service to transmit unlawful content.

4. Protected Health Information & Business Associate Agreement

To the extent we create, receive, maintain, or transmit Protected Health Information (“PHI”) on your behalf, we act as a Business Associate as defined under HIPAA. Such processing is governed by a separate Business Associate Agreement (“BAA”) executed between the parties. In the event of a conflict between these Terms and the BAA with respect to PHI, the BAA controls.

5. Third-Party Services

The Service interoperates with third-party systems (for example, practice management platforms, imaging systems, and clearinghouses). Your use of those systems is governed by your agreements with those providers. We are not responsible for the availability, accuracy, or acts of third-party services, and you authorize us to exchange data with them as you direct.

6. Fees

Fees, billing frequency, and payment terms are set out in the applicable order form or subscription agreement. Except as required by law or expressly stated, fees are non-refundable.

7. Confidentiality

Each party may receive confidential information of the other. The receiving party will protect such information using at least reasonable care and use it only to perform under these Terms.

8. Intellectual Property

We retain all rights, title, and interest in the Service. You retain all rights to your data. You grant us a limited license to process your data solely to provide and improve the Service, subject to the BAA where PHI is involved.

9. Disclaimers

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. The Service is a tool to support, not replace, the professional judgment of billing and clinical staff.

10. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages. Our aggregate liability arising out of or related to these Terms will not exceed the fees paid by you in the twelve (12) months preceding the event giving rise to the claim, except where prohibited by law.

11. Term & Termination

These Terms remain in effect while you use the Service. Either party may terminate for material breach that remains uncured after thirty (30) days’ written notice. Upon termination, we will make your data available for export for thirty (30) days and then delete it within ninety (90) days of termination, in accordance with the BAA and our retention policy.

12. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated, and continued use of the Service after changes take effect constitutes acceptance.

14. Contact

Questions about these Terms may be directed to legal@dionhealth.com.